UX research & design
Translate user needs into understandable interfaces.
UX research & design: where does it help?
Translate user needs into understandable interfaces.
Start with the desired outcome. Depending on scope, the right solution may be a specialist, a project team or a defined work package.
Tasks and outcomes
Design journeys and prototypes
Review clarity and usability
Possible outcome: Tested prototype with reasoned design decisions.
Which roles are relevant?
6 roles with this professional connection. These describe capabilities, not currently available people.
UX/UI designer
Develop user journeys, information structure and interface states and test them through relevant tasks..
Possible outcomeAgreed prototype with components, interaction states and a traceable developer handover.
Explore tasks & qualifications ↗UX Researcher
Plan research questions and study approaches.
Possible outcomeA source-based user research report with product implications.
Explore tasks & qualifications ↗UX Writer
Align labels and messages with user tasks.
Possible outcomeA tested interface content design with documented language rules.
Explore tasks & qualifications ↗Interaction Designer
Design states and transitions for user journeys.
Possible outcomeAn agreed interaction prototype with clear state rules.
Explore tasks & qualifications ↗Service Designer
Map touchpoints and internal workflows together.
Possible outcomeA service design with traceable roles and transitions.
Explore tasks & qualifications ↗Design System Specialist
Structure components and design rules.
Possible outcomeA documented component baseline with clear usage rules.
Explore tasks & qualifications ↗How to recognise the value
Translate user needs into understandable interfaces.
Capacity is missing for this task: Develop user journeys, information structure and interface states and test them through relevant tasks
If this situation persists, it consumes capacity and makes decisions harder. The brief should therefore specify which workflow needs to change.
Tested prototype with reasoned design decisions
Define a real acceptance case before starting. A broad capability requirement becomes a task whose result your team can assess and use.
Which capabilities matter for your assignment?
Select the professional priorities that belong in your brief.
Three possible ways to scope the task
Develop user journeys, information structure and interface states and test them through relevant tasks.
Digital interfaces support the tasks your users actually need to complete.
Agreed prototype with components, interaction states and a traceable developer handover.
Plan research questions and study approaches
You receive a source-based user research report with product implications.
A source-based user research report with product implications.
Align labels and messages with user tasks
You receive a tested interface content design with documented language rules.
A tested interface content design with documented language rules.
Which combination moves your project forward?
Connect your task to relevant capabilities. A tool selection narrows the working environment; the results explain each professional connection.
The professional connection becomes clear through tasks and possible outputs.
UX/UI designer
Develop user journeys, information structure and interface states and test them through relevant tasks.
Agreed prototype with components, interaction states and a traceable developer handover.
UX Researcher
Plan research questions and study approaches. Analyse interviews or tests systematically.
A source-based user research report with product implications.
UX Writer
Align labels and messages with user tasks. Keep terminology and error messages consistent.
A tested interface content design with documented language rules.
Capability profiles for orientation. An individual’s suitability is assessed against the search brief.
Refine the selection ↗Choose expertise. Define the engagement.
A capacity gap does not always require a permanent role. Choose a model by responsibility, duration and desired outcome.
UX research & design
Which workflow should which users complete, and can relevant participants be involved?
Tested prototype with reasoned design decisions
- Task, existing systems and scope
- Essential criteria, internal contact and approval
- Preferred start, duration, capacity and budget range
You can leave undecided details open. Non-confidential information is enough for initial contact.
Selected model: Project support
Discuss these requirements ↗View this model and its responsibilities ↗From enquiry to a well-prepared start
- Define the requirement
We clarify the task, priority and outstanding requirements with you.
- Assess specialist fit
Relevant experience is assessed against the assignment. Open questions and working parameters remain visible.
- Agree selection and scope
You decide through specialist discussions. Capacity, terms and responsibilities are agreed.
- Prepare onboarding
Access, the first milestone, contacts and handover are established.
Timing depends on suitable availability, selection, agreement and access. For urgent needs, separate essential initial work from later tasks. A binding start date is confirmed for the specific assignment.
Anything still unclear?
Short answers for your next step. We can work through your specific situation together.
Discuss my question ↗What belongs to this area?
Tested prototype with reasoned design decisions
Can I hand over one specific task?
Yes, if inputs, outputs and ownership can be defined. We agree which parts stay with your team and how acceptance is assessed.
Are the specialists available now?
The profiles describe capabilities and typical assignments. Actual people, availability, terms and engagement are assessed for your specific need.
